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Because we are committed to building strong relationships with our members and distributors based on transparency and mutual interest, this document aims to inform you about how we collect and process your data. We want to let you know and understand why we collect your data and what commitments and measures we implement to ensure that your rights are respected.

What data is collected and on what occasions.

By purchasing your products on our site, you agree to integrate our sales system and to have a referent distributor to whom your data will be communicated. We may collect and process the information you provide when filling out our forms, creating your account, using our online services or sending us messages. During these actions you may give us your name, email address, your telephone number, your postal address, your date of birth and other information. These elements are communicated to the distributor to which you will be attached so that he can contact you and give you all the advice you need. We may ask you questions to improve our services through surveys or surveys to measure your level of satisfaction. We may also ask you to share photos, videos or testimonials with the FREDERIC M community, but we will never release these items without your prior consent. We may also collect your IP address and browser for the purpose of administering our systems without collecting other individual information.

Use of cookies.

We use cookies primarily for analysis purposes and to be able to display when you sign in content that is relevant to your interests. Cookies is information stored on your hard drive by the server of the site you are visiting. It contains several data that are stored on your computer on a simple text file that a server accesses to read and save information. The default settings for internet browsers are usually set to accept cookies but you can change this by changing your browser settings.

We draw your attention to the fact that parts of this site can not function without the acceptance of cookies.

Why we need to collect your data.

The personal data we collect is used to keep in touch with you, respond to your requests, provide you with the necessary information when delivering your orders, keep you informed of the release of new products or promotional operations that we organize. We analyze your comments and answers to our questionnaires in order to best meet your expectations. This may concern customer service, new products, improvement of the services offered on our site… Our will is to use your personal data, in compliance with the texts in force, in order to build a lasting relationship with you based on your satisfaction.

We do not sell your data.

Except for the use of your testimonials and videos for which we have previously obtained your consent, we only communicate your data to the FREDERIC M staff, your referent distributor, or to our service providers. We ask our service providers to use the data only within the framework of the missions which are entrusted to them and in the respect of the rules in force. We also ask our distributors to comply with applicable data protection laws and to maintain their confidentiality.

Data retention.

Your personal data is stored in our databases. Our data centers are located on the national territory and all systems connected to the internet are equipped with firewalls and regularly checked to ensure a maximum level of security.

Duration of data storage

Personal data is stored during the contractual relationship with the customer. Also newsletters or product information emails that you have agreed to receive will only be sent during this period and will cease after a period of inactivity of 3 years. In the case of information collected during the survey, the retention period is the time required to process this information. Some data must be kept for a legal duration that may be longer than our contractual relationship: therefore, the data related to a transaction must be maintained beyond the end of the contract.

Right of access and information

You can, at any time, contact us about your data, either by mail, by email or by phone, to the coordinates that appear in the section of legal mentions of the FREDERIC M website. You can consult them, request their correction or deletion . To exercise this right, you must send us your application accompanied by an identity document that justifies its quality. In the same way, if you are the recipient of newsletters and information emails, you can always request that you do not receive them anymore. However, we are subject to legal regulations and we may have to keep some of your data to comply with current legislation. We can change our data protection policy. If this modification occurs, it will be done in accordance with current legal regulations and will be published on this site. In this case, the “date of the last update” will be modified. If significant changes are going to be made, you will be notified personally.

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